Functional Areas in which you may benefit from the advice of a knowledgeable Business Strategist:
KEY FUNCTIONAL AREA: EXECUTIVE/LEADERSHIP
Do you have written clearly defined goals that each team member has
subscribed to?
Have you developed a written business plan to achieve those goals and
effectively communicated the importance of each team member's role
to attaining success?
Have you involved your business advisors in the planning process and
enlisted their support in implementing your plan?
Have you attracted competent and trustworthy individuals capable of
achieving your goals?
Are you leading your organization by example?
KEY FUNCTIONAL AREA: FINANCE AND ACCOUNTING
Do you understand how to evaluate and act on the five critical financial
reports?
Are you creating written budgets on a rolling basis for the next 4
quarters and adjusting to changing market conditions quarterly?
Are you taking full advantage of all discounts, rebates, and supplier
co-op money available?
Are variance reports being reconciled before weekly/monthly payroll
is released to the field?
Is your company structured to receive full benefit of the current tax
laws?
KEY FUNCTIONAL AREA: OPERATIONS
Have you hired only people that believe in, and fully subscribe to,
your company's business goals and philosophies?
Are each persons responsibilities clearly communicated in writing and
are all team members held accountable for their actions?
Is there full cooperation and seamless communication between all functional
areas of your organization?
Are your information systems properly designed and effectively monitoring
all administrative operations?
Do you have a written plan that ensures the continual improvement of
people, product, promotions, and profitability?
KEY FUNCTIONAL AREA: SALES AND MARKETING
Do you determine who the end user of your product will be and their
ability to purchase prior to producing the product?
Does your engineer understand how to design products that your prospective
buyers need, yet can be manufactured and sold at a profit?
Are you able to find and keep top quality sales professionals?
Do you know the "cost per sale" data of each medium you are
using to promote your product?
Do you "Mystery Shop" your sales staff to evaluate their
competency on a regular basis?
KEY FUNCTIONAL AREA: PRODUCTION AND WARRANTY
Does your CPM system consistently achieve "on time", "in
budget", "no call back" products?
Have you developed a dependable manufacturing process that can quickly
respond to "spikes" in your sales?
Are you continually bringing in your jobs at less than 1/2% variance?
Are you purchasing and production people trained and skilled at negotiations?
Are you consistently achieving over 90% on your Customer Satisfaction
Surveys?
BEFORE YOU HIRE A CONSULTANT:
Many times it is difficult for an Owner/Principal to take a totally
objective look at their business.
Sometimes emotions and personalities
may cloud the issues and, in many cases, the Principal is a specialist
in one or two functional areas of operation, but only a generalist
in other critical areas.
Today most businesses operate on very tight margins. A good Consultant
can help the Owner/Principal identify areas needing improvement, give
needed direction to implement the improvements, and monitor the results
without incurring the permanent overhead associated with hiring another
full time In-house executive.
During the initial meeting with your Consultant, you should provide
him/her with your objective. He totally open about what you are trying
to achieve and your perspective of the situation. The results you attain
from any qualified Consultant will be directly proportional to his/her
understanding of your objective and perspective relative to the issues
to be addressed.
At Roger Fiehn & Associates we are continually strategizing new
methods of improving performance and profitability. We assist many
of the most progressive companies by streamlining management systems,
identifying areas where costs may be lowered, creating high impact
sales/marketing programs and recruiting top talent to ensure that the
company's goals are achieved.
Corporate Mailing Address PO Drawer
34625 Houston, TX 77234 Fax 281-481-8946
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